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Your spotlight on local services

Enter & View

What is Enter & View?

Enter & View allows authorised representatives to visit care services to observe and assess the nature and quality, from the perspective of the community, applying good common sense and providing a lay perspective. These services may include:

  • NHS Trusts
  • NHS Foundation Trusts
  • Local Authorities
  • Primary Care Services - GPs, Dentists, Opticians, Pharmacists
  • Bodies or institutions which are contracted by the Local Authority or the NHS to provide health and social care services (e.g. adult care homes and day care services)

During visits, authorised representatives will talk to service users, relatives, carers and staff. Local Healthwatch organisations are covered under legislation to Enter & View a range of care establishments to view the quality of care that is provided (within the Local Government and Public Involvement in Health Act 2007 and the Health and Social Care Act 2012).

Why carry out Enter & View?

Enter & View contributes to Healthwatch's remit of engagement and evidence gathering to help ensure that the views and feedback from patients and carers are an integral part of local commissioning across health and social care – where there are concerns local Healthwatch should report these to the appropriate organisations.

Following an Enter & View visit, a report will be written which will be available from the Activity Reports page of our website. This will also be circulated to the provider, commissioner, Care Quality Commission and other interested parties.

How is it decided where Healthwatch will carry out an Enter & View Visit?

Healthwatch Stockport Enter & View visits will be part of our prioritised plan of work or responsive to local intelligence. Generally, visits will fit into one of two areas of activity:

  • To contribute to a wider Healthwatch Stockport programme of work, including looking at a single issue across a number of premises.
  • To respond to local intelligence at a single premises.

The Government introduced duties on providers and commissioners to allow authorised representatives to enter and view premises they own or control, allow authorised representatives to make reports and recommendations and refer issues to the local Overview & Scrutiny Committees.

Our Enter and View team

Any member of Healthwatch Stockport can apply to become an Enter & View Representative. All Healthwatch Stockport authorised visiting representatives have undertaken:

  • Enter & View training
  • Safeguarding Vulnerable Adults Alerter training endorsed by Stockport Council
  • Equality & Diversity Training
  • A DBS (Disclosure and Barring Service) check

To find out more about becoming a Healthwatch Stockport Enter & View Representative contact us. Any upcoming training will be advertised on our Events page.

Our current Enter & View Authorised Representatives are:

David Atkinson, Eve Brown, John Buckley, Jackie Burns, Mike Cain, Sue Carroll, Patricia Fraser, Tony Johnson, John Leach, Margaret McCausland, Pauline Roberts, Moong Seng Ong and Gerry Wright.

Contact Us:

Healthwatch Stockport
Land o Cakes, 48 Middle Hillgate, Stockport SK1 3DL.

Tel: 0161 974 0753