Annual Report 2019/2020

Healthwatch Stockport's Annual Report from 2019/20. Inform. Involve. Influence.
ANNUAL REPORT 2019/20

Summary

Welcome, I am pleased to be able to present to you our 2019- 20 annual report. The year started productively and we progressed well against our plans and yet, in our final reporting period, it ended in a way none of us thought it would.

Covid-19 has affected us all in some way, It has brought an additional burden to many who were already struggling and it continues to dominate our daily life. I am proud of the way Healthwatch Stockport responded quickly to the outbreak. We were able to help so many people with not only our usual information and signposting services, but practically also, bringing essential items such as medication and food to people who needed it most.

We supported our voluntary sector colleagues and set up a dedicated Covid-19 response volunteering database. We continue to work closely with Stockport Council and our voluntary sector colleagues to support and ensure that Stockport ‘Builds Back Better’.

We would also like to reassure people that we are still here to help put you in touch with local services and we can provide you with up to date information about local services.

At Healthwatch Stockport we want our communities to receive the best experiences and outcomes when using health and care services in Stockport and beyond. To help us do that we always take into consideration your views and use your experiences to define our working priorities. This year we prioritised the NHS 10-year plan, along with focussing on dementia, frailty and end of life care. We also supported Public Health Stockport in collecting views about accessing breast cancer screening, responding to the commissioning of IVF services for parents struggling to conceive and asked people what matters most to them when using health and social care services.

The work that goes into supporting these work programmes would not be possible without the dedication and hard work of all our members and staff. Thank you, your work does not go unnoticed. I’m also thankful for the trust placed in us by our statutory colleagues to listen and provide a space to have difficult conversations and challenge appropriately. Thank you. Your support is appreciated.

Sue Carroll, Healthwatch Stockport Chair

Facts

  • 1 - 1200 people accessed Healthwatch advice and information online or contacted us with questions about local support, far greater than last year, due to an increase in calls from people during the Covid-19 outbreak.
  • 2 - 34 Engagement Events - That we hosted or attended this year
  • 3 - We received £98,000 in funding from our local authority in 2019-20, £10,000 more than the previous year.

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Guided by you Healthwatch Stockport Annual Report 2019-20

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