Help making a complaint
Check out our top tips and guidance to help you through the process.
Deciding to make a complaint?
Making a complaint can feel daunting and scary, and you might be wondering whether it’s worth the time and effort. However, if you have problems with an NHS or social care service, you need to resolve these to get the care you need.
Knowing how to make a complaint
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Stockport Advocacy
Every area of England has an independent NHS complaints advocacy service funded by the local authority. In Stockport we have Stockport Advocacy.
They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint. It can be helpful to talk through the complaint with an independent professional to ensure that you are prepared for the process. This can sometimes be stressful, upsetting, take a long time, and either prolong your grief or slow down your recovery.
An advocate will not try to persuade you to take any particular course of action and will always respect your decisions.
The service is free of charge and open to everyone. Advocacy providers can help you write letters, prepare for meetings and accompany you to a meeting if needed.
Patient Advice Liaison Service (PALS)/Patient and Customer Services team (PCS) - Stockport NHS Foundation Trust
The PALS/PCS team has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS/PCS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
If you have any concerns about treatment or care, we recommend that, in the first instance, these are communicated to the person in charge of the ward or department.
If you feel your concern has not been dealt with sufficiently, then contact the team.
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