‘We Hear You’ Report 2025

Early 2025, Healthwatch Stockport carried out a focused review of NHS Adult Hearing Services in response to ongoing feedback from local residents. The aim was to understand patient experiences, assess service quality, and explore whether people were being offered choice and equitable access to hearing care across Stockport.

While many patients reported positive experiences including friendly staff, efficient appointments, and good aftercare—there were notable concerns, including lack of patient choice at referral. There were also inconsistencies in referral pathways, with some patients self-referring and others being told they needed a GP referral.

Communication between GPs, providers, and patients was often unclear, particularly around earwax removal and follow-up care. Waiting times varied significantly and some patients were pleased with the quality of hearing aids and support, while others felt they received little guidance. Feedback also revealed gaps in engagement with younger people, those with learning disabilities, and minority communities. 

This report outlines key findings and recommendations to improve services and ensure fair, consistent access across Stockport.

If you need this report in a different format, please contact the office at info@healthwatchstockport.co.uk or call 0161 974 0753.