This winter, NHS hospitals and emergency services are under severe pressure. Healthwatch England examine the impact this has on patients and explore steps that could help prevent future problems.
Making a complaint is a right enshrined in the NHS Constitution. Yet, Healthwatch research found a number of barriers that prevented people from making a complaint about their healthcare.
Smokers and vape users can struggle to access stop-smoking services and education. Their feedback reveals poor promotion, long waits, and inflexible support and outlines steps that could help more people kick the habit.
Healthwatch England and a coalition of trade unions, professional bodies, charities and patient groups, call for an end to treating patients in corridors and other inappropriate spaces.